Frequently Asked Questions
You may have some questions and we've likely heard them. Our most asked questions and answers are listed below for your reference. If your question didn't make our leaderboard, please contact our Customer Support Team at support@juicystakes.com.
My Account | Poker | Casino | Customer Support | Technical
My Account FAQ’s
My password isn't being accepted?
Entering an incorrect password can often result in an 'unable to validate password' code. As passwords are case sensitive, check to ensure your Caps Lock is off. If your troubles persist, select the 'forgot password' button and a new password will be issued to the e-mail address listed on your Juicy Stakes account.
How do I set up my account for real money?
When you're ready to get started at our real money tables, you must set up your Juicy Stakes Player Account as a real money player. This can be done by visiting the Cashier. From there, you'll be asked to complete all the necessary fields of information, read and accept the Juicy Stakes Player Agreement, and validate your email address. Check out our getting started section for full details.
When I try to validate my E-mail address I never receive a validation E-mail.
If you do not receive a validation E-mail within 5 minutes of submitting your request please do the following:
- Check you have entered your e-mail address correctly. Please note that there is no need to include 'www.' before your e-mail address.
- Check your spam/junk mail folder. Juicy Stakes does not engage in the sending of unsolicited e-mails, however, some aggressive mail filters may inadvertently identify our E-mails as spam.
If you remain unable to receive your verification e-mail it is likely that your e-mail provider is rejecting our e-mails. In order to address this problem we ask that you establish a web based e-mail account at either www.yahoo.com or www.gmail.com and register this new e-mail address on your Juicy Stakes account. You can register your new e-mail address on your Juicy Stakes account by means of the edit button beside your e-mail address on record in the "My Account" section.
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Poker FAQ’s
Can I change my nick name?
At Juicy Stakes, we allow players the ability to change their Screen Name (name appearing at the poker tables) every 7 days. To do this, please visit the 'My Account' tab when logged on to the Juicy Stakes poker software.
How do I get started at a table?
Check out our Getting Started page for full details.
Am I able to play poker for free before I begin playing for real money?
Juicy Stakes is pleased to offer play money games to allow players the opportunity to familiarize themselves with our software, and the game of poker. To locate our play tables, select "Ring Games" at the top of the lobby screen, followed by "Play Money". By selecting "All", you'll be able to view all our play money table offerings. You may filter the list further by clicking on a specific game type.
How many play-money chips do I start with?
You will be given 1,000 play money chips to start. If at any time your play chip count drops below 1,000, simply click on the Dealer's tray and your stack will be refreshed.
How do I make notes on a player?
When you are at a table, there is a "Note" tab located on the bottom left of the game screen. This feature allows you to make notes on any opposing players by selecting the desired player from the drop down menu (all players seated at your table will appear in your selection). From there, you simply need to type in any comments you wish to make and they will stick with that player regardless of any Screen Name changes they may make. In addition to the notes, you are able to apply a color coded label identifying the type of player that they are.
How do I know if Notes have been made on a player?
If you see a small color box in the right hand corner of an opposing player's nameplate, there are already notes available to you from a previous entry. This is quite handy since Juicy Stakes allows players to frequently adjust player Screen Names.
How can I check the outcome of a hand I was in?
The "Last Hand" button is located below the current hand number and can be clicked to provide an immediate review of the previous hand. You will also find the Hand History in text format, in the same folder where you installed the Juicy Stakes poker client on your computer.
What are the rules concerning chat at the tables?
Players using offensive language on the chat tool will be subject to a chat warning or a revocation of their chat privileges. Chat that is not permitted on Juicy Stakes includes (but is not limited to) profanity, begging, solicitation, chat flooding and advertising. Please note that Juicy Stakes allows only English language chat.
Can I block chat?
There are a few means of removing chat from your game. If you'd like to mute the entire table, simply adjust your Chat in the drop down menu by selecting, 'Dealer Only'. Alternatively, you can block out chat player by player. To do this, go to the 'Notes' tab in the bottom left corner of the table screen, select the specific player from the drop down list and choose 'ignore'.
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Casino FAQ’s
Can I play Juicy Stakes casino games without having to download any software?
The Juicy Stakes casino has both instant play Flash games, which you can play right in your browser, as well as our downloadable casino that offers our complete line of exciting online casino games. Jump right in and start playing immediately with our Flash version or, after a short download get the complete Juicy Stakes casino experience.
What kinds of casino games are available at the Juicy Stakes casino?
Juicy Stakes offers a huge array of casino games. From all the classic table games like Blackjack, Caribbean Poker, Roulette and Baccarat to the latest in cutting-edge Video Poker and Slots. Juicy Stakes also offers many exciting fixed-odds betting games with rich multimedia effects. With games like Virtual Horses Racing, Lucky Wheel, and Penalty Shootout you’ll take your casino excitement to a new level.
Where would I find additional details on all the casino games as well as all the rules?
Information and game rule details and features are all available in the Casino Lobby Help section. Also, all of our casino games have a help option which should answer most of your questions about the game.
When I’m done trying the games in free mode how do I start playing for real money?
If you have already registered with Juicy Stakes then all you need to do is click the 'Play for Real' button in the lobby/game menu. While playing a game, you can simply change from Practice Play to Real Play by clicking the 'Play for Real' button.
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Customer Support FAQ's
I am not getting a response to my questions when I e-mail the Support Team?
We aim to reply to all customer service e-mails within 10 minutes. As some require more detail and investigation of an issue, response time may vary based on the nature of your inquiry. You will receive an e-mail confirmation from Juicy Stakes when we have received your inquiry, to let you know we are working on an answer.
If you find that you are not receiving the confirmation e-mail promptly after submitting your inquiry we would suggest that you have a look in your Junk Mail folder. Juicy Stakes does not engage in the act of sending unsolicited e-mails however some aggressive mail filters may mistakenly identify our e-mails as spam and treat them as such.
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Technical FAQ's
I have downloaded the software - where is it?
When the Juicy Stakes software has been successfully installed on your computer, a Juicy Stakes icon will appear on your desktop. Simply double-click on this icon to launch the Juicy Stakes software and you'll be taken immediately to our Game Lobby.
Why is the auto-upgrade not working?
In some cases, auto-upgrading will not work. This can be due to local caching and firewall issues, which prevent our software from properly upgrading itself. You may access the most recent version of the Juicy Stakes software with our free casino download.
How can I make the game screen larger?
All of our game screens are resizable by simply clicking and dragging on any of the 4 corners, however if you want the game screen to fill your entire screen, you may have to make some adjustments to your computer’s screen settings:
Changing Screen resolution using Microsoft's Windows Vista:
- Right-Click on an empty space on your desktop
- Click on Personalize
- Click the Display Settings options
- Adjust your Resolution to 800x600
- Click on the Apply button
I don't have any sound.
Please ensure that you have a valid sound card and your speakers are not set to mute. Check to see that you have sounds selected via the Juicy Stakes 'Options' tab. The Chat Tab in the bottom right corner of the Table Screen contains an 'Options' Button where you can select 'all', 'alerts only' or 'silent'.
Do you have a MAC version?
Unfortunately, we do not currently offer a version of our software specifically designed for the MAC. Many of our users, however, have successfully employed a PC emulator to enjoy our games.
Why is my game so slow?
The communication between your machine and our servers has been optimized for the fastest response. If you notice that your game is moving slowly, there are two likely explanations:
- The players on the table are taking a long time to act when it is their turn.
- You may not have a good connection to the Internet.
How will I play if I am connected to the Internet through a firewall or proxy server?
Please ensure that your firewall is set to permit connections to the Juicy Stakes servers. There is no need to disable your firewall however you will need to ensure that your server is set to accept connections to the following IP addresses: 200.26.205.0 to 200.26.205.127. In addition you will need to ensure that ports 80, 433, 8048, and 8049 are open.
What happens to my hand if I get disconnected while I am playing?
If you are connected to the game server when it is your turn to act in any real money ring or tournament game, and you timeout by not acting within the allowable 25 seconds, your hand will be set to 'Fold to Any Bet' (this will cause you to check if the action is checked to you, or fold if there is action to you).
In a multi-table tournament, you'll be given more time to reconnect and when that time expires, your Extra Time will engage if you have money invested in the pot. At expiry of time in the Extra Time, you will be folded, except in the case of the final table at which players will be given up to 240 seconds to re-establish connection prior to being folded.
For more information please consult our Disconnection Policy.
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